Terms of Service

Effective 18 August 2026 · Last updated 18 August 2026

These terms govern your use of AIgentVault. By creating an account or using the service, you agree to them. If you are agreeing on behalf of a firm or company, you confirm you have authority to bind that organisation.

1. What we offer

AIgentVault is offered two ways. Consulting engagements: we work with your organisation under a signed agreement to design, build and operate AI agents for your workflows on our platform. The platform itself: a workflow automation product, offered as a subscription, where you build your own AI agents and workflows on a visual canvas, connect them to services you already use, and the agents carry out the steps configured.

These terms apply to both. For consulting engagements, the signed agreement and its statements of work govern scope, fees and deliverables, and prevail over this page wherever they differ.

We may change, add or remove features over time. If we remove something material to your use, we will give reasonable notice to account holders.

2. Accounts

• You must give accurate account information and keep it current.
• You are responsible for activity under your account and for the security of your credentials. We strongly recommend enabling two-factor authentication.
• You must be at least 16 and, where you act for an organisation, authorised to do so.
• Tell us promptly at contact@aigentvault.com if you suspect unauthorised access.

3. Your data and who owns it

You own your data. The workflows you build, the material your agents process, and the outputs they generate remain yours. We claim no ownership over them.

You grant us only the licence necessary to operate the service for you: to store, process and transmit your data so the workflows you configured can run, including sending relevant content to the model providers named in our Privacy Policy. That licence ends when you delete the data or close your account, subject to the retention terms in that policy.

You are responsible for having the right to put material into the service — including any consent or authority needed to let an agent read a mailbox, a document store, or a client record.

4. Connected services

You choose which third-party services to connect. When you do, you authorise us to access that service on your behalf within the scopes you granted, and your data also becomes subject to that provider’s terms. We are not responsible for a third-party service’s availability, behaviour or changes to its API, and connecting one adds a subprocessor you selected.

You may revoke any connection at any time from within the product or from the provider’s own account settings.

The same choice-and-responsibility principle applies in both directions. If you use the AIgentVault desktop app, agents can read and write files only in the folders you explicitly share there — which folders to share, and what they contain, is your decision. If you connect an outside AI application (such as Claude Desktop) to your workspace, you are authorising that application to act with your access; what its provider does with the data it receives is governed by that provider’s terms, and you can disconnect it at any time from Settings.

5. AI output — read this one

Given the same input, models may produce different output on different runs. Output may coincidentally resemble output generated for another customer; we make no claim that output is unique or original.

6. Acceptable use

You agree not to use AIgentVault to:

• Break the law, or infringe anyone’s intellectual property or privacy rights.
• Access data you are not authorised to access, including other customers’ data.
• Send spam, bulk unsolicited messaging, or anything deceptive about its origin.
• Probe, scan or attack our systems, or circumvent any access, rate or security control.
• Reverse-engineer the service, or resell or sublicence access without our written agreement.
• Generate content that is unlawful, harassing, or designed to impersonate a real person or organisation.
• Overload the platform, whether deliberately or through a runaway automation.
• Rely on AI output as the sole basis for decisions with legal or similarly significant effects on a person — medical diagnosis or treatment, legal determinations, credit, insurance, employment, or the purchase or sale of securities — without qualified human review. We are not a broker-dealer, investment adviser, law firm or medical provider, and the Service must not be used as one.
• Use the Service in violation of export-control or sanctions laws, or from a jurisdiction subject to comprehensive sanctions.

We may suspend an account that puts the platform, its data, or other customers at risk.

7. Subscriptions and fees

Access to AIgentVault is sold as a subscription. Your plan determines what you can use — workspaces, connectors, usage limits — and current plans and prices are shown at the point of purchase. Where a customer instead signs an individual agreement or order form with us, that document governs the commercial terms and prevails over this section.

• Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time, effective at the end of the current period, and you keep access until then.
• All fees are charged in U.S. dollars (USD) and are payable in advance.
• Fees for ordinary cancellations are non-refundable — instead, you keep full access until the end of the period you already paid for. This does not apply to billing errors: if you believe a charge is wrong, contact us at contact@aigentvault.com — we review every billing dispute and issue a refund where a charge should not have been made.
• If a payment fails, we will notify you and retry; continued non-payment may lead to suspension of the account after reasonable notice.
• We may change prices with at least 30 days’ notice; a change takes effect at your next renewal, so you can cancel before it applies to you.
• Prices exclude taxes unless stated; you are responsible for any VAT, sales or similar tax that applies to you.

Card payments are collected by a third-party payment processor; we never see or store your full card number. The processor will be named on this page and in the Privacy Policy before paid subscriptions launch.

7b. Consulting engagements

Where we provide consulting — designing, building or operating agents and workflows for your organisation — the following applies in addition to the signed agreement:

• Acceptance. A deliverable (an agent, a workflow, an automation) is accepted when you approve it or begin using it in production, whichever comes first. From acceptance, its operation is governed by these terms like anything else on the platform, including section 5.
• Your systems, your authority. You are responsible for having the right to connect the accounts and data sources an engagement touches, and for designating who on your side may approve agents into unattended use.
• Work product. Unless the signed agreement says otherwise, the workflow configurations we build for you are yours to use; the platform, and everything reusable about it, remains ours.
• Not professional advice. Our consulting concerns automation and software. It is not legal, financial, accounting or other professional advice, even when the automated workflows touch those domains.

8. Confidentiality

Each party may learn confidential information of the other. Both agree to protect it with at least reasonable care, use it only to perform under these terms, and disclose it only to people who need it and are bound by similar obligations. This does not cover information that is public through no fault of the receiving party, was already known, was independently developed, or must be disclosed by law — and in that last case, the disclosing party gets notice where legally permitted.

9. Intellectual property

We own the AIgentVault platform, its software, design and documentation, and all rights in them. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

If you send us feedback or suggestions, we may use them to improve the product without obligation or compensation to you.

10. Availability and warranties

If the Service goes down, our job is to bring it back. We will use commercially reasonable efforts to restore an unavailable Service promptly. Unless a separate signed agreement provides otherwise, restoring the Service is our sole obligation — and your sole and exclusive remedy — in respect of any unavailability, and no refunds, credits or damages are owed on account of downtime.

Except as expressly stated in these Terms or in a separate signed agreement, the Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, title, and any warranty that the Service will be uninterrupted, secure, error-free, free of harmful components, or that any AI-generated output will be accurate, complete, reliable, or suitable for your intended use.

We do not warrant that the Service will meet your requirements or that any defects will be corrected. You are solely responsible for evaluating the accuracy and suitability of any output and for maintaining your own backups of data.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Features identified as beta, preview or experimental are provided as-is for evaluation, may change or be withdrawn at any time, and carry no commitment of any kind. We are likewise not responsible for the acts or omissions of other users in your organisation's workspace, or of outside applications your organisation chooses to connect.

11. Limitation of liability

To the fullest extent permitted by law, neither we nor any of our affiliates, suppliers, licensors, or distributors will be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, goodwill, use, data, business opportunities, or other intangible losses, even if we have been advised of the possibility of such damages.

Our aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the amounts you paid us for the Service that gave rise to the claim during the six (6) months immediately before the liability arose, or (b) one hundred U.S. dollars (USD $100).

The limitations in this section apply to the maximum extent permitted by applicable law and even if any limited remedy fails of its essential purpose. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Some countries and states do not allow the exclusion or limitation of certain warranties or damages. In those jurisdictions, the limitations above apply only to the maximum extent permitted by law, and you may have additional rights.

Our affiliates, suppliers, licensors, and distributors are intended third-party beneficiaries of this section.

12. Indemnity

You will defend, indemnify and hold harmless AIgentVault and its affiliates, officers, employees, suppliers and licensors from and against any claims, demands, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to:

• the data and material you or your agents submit to, process through, or generate with the Service — including material read from a mailbox, document store, practice-management system or any other account you connected;
• actions taken in your connected accounts by workflows and agents you configured, approved or left running — including email sent, files created, modified or deleted, records changed, and messages posted to third-party services;
• your decision to run any workflow without a human-approval step;
• folders you share through the desktop app, and outside AI applications you connect to your workspace;
• your breach of these Terms, your violation of applicable law, or your infringement of any third party’s rights — including the rights of clients whose data you process.

We will notify you promptly of any such claim, and we may participate in the defence with counsel of our choosing at our own expense. You may not settle any claim in a way that imposes an obligation on us without our prior written consent.

These Terms do not include an intellectual-property indemnity from us. Where a customer requires one, it is a matter for a separately negotiated, signed agreement.

13. Term, termination and governing law

You may stop using the service and close your account at any time. We may suspend or terminate access for material breach of these terms, for non-payment, or where required by law — with notice and an opportunity to cure where the breach is curable.

On termination, your right to use the service ends and your data is handled as described in §8 and §9 of the Privacy Policy: everything is deleted, and you receive the complete audit log as an export together with a signed receipt attesting to its integrity. Sections on confidentiality, intellectual property, disclaimers, liability and indemnity survive termination.

These terms are governed by the laws of the State of California, without regard to conflict-of-laws rules.

Individual arbitration; class-action waiver. Except for the carve-outs below, any dispute arising out of these Terms or the Service will be resolved by final and binding arbitration before a single arbitrator under the rules of the American Arbitration Association, seated in San Francisco, California, on an individual basis only: neither of us may bring or participate in a class, consolidated or representative proceeding, and the arbitrator may not consolidate claims. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or confidential information. To the extent a dispute proceeds in court, both parties knowingly and irrevocably waive any right to a jury trial. You may opt out of this arbitration agreement by emailing contact@aigentvault.com within 30 days of first accepting these Terms.

Complaints that content on the Service infringes your intellectual property can be sent to contact@aigentvault.com and will be handled promptly.

14. Changes to these terms

We may update these terms. For material changes we will give account holders at least 30 days’ notice by email or in-product, and continued use after they take effect means acceptance. If you do not accept a change, you may close your account before it takes effect.

15. General

These terms, together with the Privacy Policy and any signed order form or agreement, are the entire agreement between us on this subject; where a signed agreement conflicts with this page, the signed agreement prevails. If a provision is held unenforceable, the rest stands. Not enforcing a right is not a waiver of it. You may not assign these terms without our written consent; we may assign them as part of a merger, acquisition or sale of assets.

16. Contact

Questions about these terms: contact@aigentvault.com.